SHIPPING | DELIVERY TIMES | PAYMENT OPTIONS

HOW MUCH ARE THE SHIPPING COSTS?

Your order from s.Oliver-Shop.eu will be shipped by DHL Worldwide. Our shipping costs are 4,95€, with a minimum order value of 24 €.

Additional services that may cause higher costs are not offered.

HOW LONG WILL IT TAKE UNTIL MY ORDER ARRIVES?

Depending on the country of destination, delivery time is approx. 4-10 working days. If you have decided to pay in advance, the period begins one day after completing the transaction (issuing a payment order to the bank).

This can differ during promotional periods. The current delivery time is displayed during the ordering process or in your shopping cart.

For the safety of our customers and to rule out credit card misuse, the goods will only be sent after positive feedback from the respective bank. Therefore, in rare exceptional cases, the specified delivery period may be extended by up to one day.

WHERE DOES s.Oliver DELIVER TO?

The s.Oliver online Shop delivers to the following countries: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden (deliveries are not made to "overseas territories" such as the Faroe Islands, Greenland, the Azores, Madeira, the Canary Islands, Martinique, French Guiana, etc.). Please select the s.Oliver online Shop EU at the upper right of the page, next to the shopping basket/checkout area, to place an order in one of these countries. Deliveries to countries not included in the list above are currently not possible for logistical reasons.

CAN I HAVE MY ORDER DELIVERED TO ONE OF YOUR STORES?

STORES

This is not possible. It is only possible to have your order shipped to an in-store delivery address by selecting a country-specific online shop (under “Shops” in the top-right corner) and checking the available options in your chosen shop.

WHAT DO I DO IF MY PACKAGE NEVER ARRIVES?

You will receive a dispatch confirmation as soon as your package leaves our warehouse. Delivery takes approx. 4-10 working days. During this time, you can check the status of your package with your tracking number at the following link. If your package does not arrive despite a confirmation of delivery, please enquire with your local service point first. It could be that your package was delivered to a neighbour, or that it was brought to one of the delivery partner's branch offices. If a local DHL representative is not able to tell you where your shipment is, please contact our service team. We will help you try to locate it.

HOW CAN I PAY?

You can conveniently pay by PayPal, credit card (Visa, MasterCard, American Express) or prepayment.

PAYMENT VIA PAYPAL

PayPal is an online payment service from PayPal (Europe) S.à r.l. & Cie, S.C.A, which offers a real-time payment solution. In order to be able to use PayPal, you need a PayPal account in which you can Shop your bank or credit card details so that they do not have to be entered again for each purchase. With PayPal you can easily pay by entering your email address and password. Your PayPal account will be debited directly with the corresponding amount and you will receive a confirmation of receipt of payment by e-mail. Visit https://www.paypal.com/ for more information.

PAYMENT BY CREDIT CARD

We accept current Visa, MasterCard and American Express credit cards. Furthermore, we guarantee that your highly sensitive information is completely secure against access by a third party, as we use the latest technology to protect this information and send all data entered encrypted via a 128 bit SSL connection. The amount of the invoice will be booked to your credit card when you submit your order. Your credit card will only be charged once the order has been handed over to the delivery partner. If you wish to return an item, we will re-credit the amount to your credit card account immediately after the goods have been received and processed. You will not be reimbursed for any shipping fees incurred when returning goods. This includes express delivery fees.

PAYMENT VIA ADVANCE PAYMENT

When you select advance payment as your payment method, the items you ordered will only be shipped after receipt of the invoice amount. Once your order is complete, you will receive an e-mail with all of the information necessary to make a bank transfer. Your desired items will be reserved for you until we receive your payment. However, we would ask you to bear in mind that this reservation can only be upheld for a maximum of eight days.

If you have decided to pay in advance, the period begins one day after completing the transaction (issuing a payment order to the bank).

BANK DETAILS

If you lose the transfer slip, please transfer outstanding invoice amounts to the following account. In your own interest, please ensure that you state the corresponding invoice and/or order number as the reference, otherwise your incoming payments cannot be booked correctly.

TRANSFERS

account owner s.Oliver Sales GmbH und Co KG

UniCredit Bank - HypoVereinsbank

IBAN DE86 7902 0076 0021 1203 67

HOW CAN I VIEW OUTSTANDING INVOICES?

In the MY ACCOUNT area, you can view an up-to-date overview of all orders and outstanding invoice amounts, as well as an overview of the s.Oliver points you have collected.

The MY ACCOUNT service is only available for registered customers. You can find more information about registration here.

When we receive a return, we send you a confirmation with an overview of all unsettled amounts for all of the goods that have been ordered under and posted to your account up to this point.

If you require assistance during this process, our customer support team will be happy to help you.